" It is written in a lucid style with the most recent advances, and with theoretical discussions being supplemented with illustrations, and tables for easy understanding of the subject. This book is designed to provide introduction, comprehensive advice, background information, and guidance on the most relevant topics in business. This book must be read by practicing managers, executives, corporate trainers and professors. It would also be useful for the students of BCom, BBA, and MBA of universities, and for anyone looking to learn the business communication."